Support Center

What is data roaming?

Data roaming allows you to stay connected to the internet when traveling outside your home country by using partner networks.

Where is 4G/5G available?

Our 4G and 5G services are available in multiple countries. Check our coverage map for a full list of supported regions.

How do I enable 4G/5G?

You can enable 4G/5G in your device settings. Make sure “Mobile Data” and “Roaming” are turned on, and select a compatible network.

How do I set up a mobile hotspot?

You can share your data with other devices by enabling “Personal Hotspot” in your phone’s settings. The exact steps may vary depending on your device.

What’s 4G and 5G?

4G and 5G are mobile network technologies. 5G is the latest standard, offering faster speeds and lower latency compared to 4G.

Does tethering cost extra?

No, tethering is included in your data plan, allowing you to share your internet connection at no additional cost.

No data or internet connection?

If you’re having trouble connecting, try these quick fixes

Check your coverage: Make sure you’re in an area with good network coverage.

Enable mobile data: Go to Settings > Cellular/mobile data and make sure it’s turned on

Turn on data roaming: If you’re traveling, check that data roaming is on.

Correct data settings: If Wi-Fi works but mobile data doesn’t, check your settings.

Restart your device: Sometimes, a quick restart can fix the issue.

Check with others: See if others are having the same issue—it could be device-specific.
Still stuck? Contact us, and we’ll help you get back online.

How fast is my internet?

Here’s a breakdown of data speeds you can expect:

2G: 128kbps
3G: 84kbps to 2Mbps
4G: 3Mbps to 50Mbps
5G: 10Mbps to 1000Mbps
Speed may vary depending on your location, network, and traffic.

Estimating your data usage

Here’s a quick guide to help you understand your data usage:

General browsing: 5MB per hour
Emails: 500KB per email
Photos: 850KB per image
Music streaming: 70-140MB per hour
Video streaming: 2MB per minute
Movies: 2GB for a full-length movie

What is mobile data?

Mobile data lets you connect to the internet through your cellular network. Whether you’re checking emails, streaming music, or scrolling through social media, you’re using mobile data.

01

Why don’t I have coverage?

If you’re struggling to connect to our network, try these steps:
Did you activate your SIM? If your SIM isn’t activated yet, reach out to us and we’ll help you get set up.
Airplane mode: Make sure airplane mode is turned off.
Network selection: Set your network selection to automatic.
Still no luck? Contact us, and we’ll figure it out together.

02

Why am I seeing a SIM card error?

If you see messages like No SIM or SIM not recognized, here’s what you can do:
Check the SIM: Remove the SIM and reinsert it correctly.
Locked device: If your device is locked to another provider, contact them to unlock it.
Damaged SIM: Request a replacement SIM if needed.
If you’re still having issues, let us know, and we’ll sort it out for you.